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REFUND POLICY

Shipping and Returns

Returns

 

There are a few important things to keep in mind when returning a product you purchased online from The Detail Formula.

:

  • We accept unopened and unused product returns within 30 days of receipt.

  • We cannot accept items if they have been used or are not in their original packaging. If the product has been used and/or the original packaging is not in new condition, we cannot resell it.

  • Please ensure all items you are returning include all original accessories (high-pressure sprayers, pump bottle sprayers, fittings, charging cables, batteries, documents, etc.).

  • We do not pay for shipping for you to make a return and we do not refund shipping charges on the original purchase. We do not charge a restocking fee.

  • Once the return is received we will inspect the items in the package. Upon approval, we will refund through the original payment method that was used to place the order.

Exchanges

 

We do not accept exchanges or trades. If you ordered the wrong part and need to get something else, send it back under the below directions. You can place a new order for the correct part whenever you're ready, before or after you receive your refund.

 

How do I set up a Return?

 

To set up a return, please submit a request by emailing info@thedetailformula to notify us that you are wanting to process a return. You must provide the following:

1. Your order number
2. List of items you are wanting to return
3. Pictures of each item you are wanting to return

After you have contacted us and we review your return request, we will assign you an RMA Number. Please clearly write the RMA Number on the outside of the box as well as reference it on the shipping label.

 

Where do I send back returns?

The Detail Formula
ATTN: Returns
39 Forrester Drive
Welcome Bay

Tauranga 3112

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